WPM Machines - After Sales Service

Maintenance Conditions

1. Within 6 Months of Purchase

If the product experiences a functional failure not caused by human damage within 6 months of the purchase date, you are entitled to free repair service (including parts and return shipping) upon presenting the official receipt and verification by an authorised Paper Wings Café service technician.

2. Between 6–12 Months of Purchase

Free repair services (including parts) will be provided for non-human-related faults. Customers are responsible for both delivery and return shipping costs — or may drop off and collect in store free of charge.

3. After 12 Months of Purchase

Repairs will incur a service fee of £50 (excluding parts). Parts are charged at the manufacturer's suggested retail price (MSRP). Customers are responsible for all shipping costs — or may drop off and collect in store free of charge.

Water Quality & Limescale

  • To prolong machine life and maintain brew quality, use filtered or softened drinking water; keep hardness below 50 ppm.
  • Issues caused by hard water, limescale build-up, reduced heating efficiency, brewing irregularities, or blockages are not covered under free warranty.
  • Descale regularly as instructed in the user manual. Damage caused by lack of maintenance will be subject to repair fees.

Paper Wings Café Maintenance Service

  • Products sold by Paper Wings Café come with a full maintenance service, including inspection and replacement of parts where necessary.
  • After repair, we will contact you to arrange return. You may either collect in store or arrange your own courier — shipping fees (where applicable) are covered by the customer.
  • Replaced parts include a 30-day warranty, limited to the same fault and non-human-related issues.

Drop-Off & Collection Service

Prefer to avoid shipping? You're welcome to drop your machine off at our café and collect it once the repair is complete — no courier fees in either direction.

Paper Wings Café
Unit 3, 36 Silver Street, St Martin's Square
Leicester LE1 5ET
Open Tuesday–Sunday, 8am–5pm

Circumstances Not Covered by Free Maintenance

  • Warranty period expired.
  • Product serial number does not match the purchase invoice or has been altered.
  • Product purchased outside the United Kingdom.
  • Use of non-Paper Wings Café accessories or improper use.
  • Cosmetic wear (scratches, discolouration, marks from regular use).
  • Damage caused by human error, misuse, accidents, incorrect voltage, water damage, or dropping.
  • Limescale build-up or blockages due to hard water or lack of maintenance.
  • Repairs, modifications, or use of non-original parts by unauthorised personnel.

Important Notes

  • Paper Wings Café provides maintenance only for products sold directly by Paper Wings Café.
  • Warranty applies only to the original purchaser and is non-transferable.
  • Service may require a factory reset; Paper Wings Café is not responsible for data loss.
  • Paper Wings Café reserves the right of final decision and interpretation of these terms.

Contact: admin@paperwingscafe.co.uk